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911EYE Livestream Video From Caller's Cellphone To 911 - Mancheter Township N J First To Use

Rickey Stokes

Viewed: 3270

Posted by: RStokes
Date: Mar 25 2019 10:55 AM

911Eye is a potentially life-saving new technology that can livestream video from a caller’s smartphone, giving first responders immediate eyes on the scene. Manchester Township, New Jersey is the first in the nation to use the system.

New 911 Technology Livestreams Video From Cellphone Camera And Pinpoints Location


Situational Awareness for Dispatchers

Dispatchers are under time pressure to question 911 callers to ascertain what is wrong, where they are, who they are and who is in danger in order to dispatch the right resources.

911eye live footage offers instant ‘on scene eyes’ to the dispatchers; providing immediate INSIGHTwhich helps them to assess the scenario and, with caller’s location visible, to better select the appropriate RESPONSE to the incident – either as a ‘real-time’, immediate response or for a ‘slow-time’, non-emergency follow up – while at all times considering the SAFETY of responders and the public.

Incident information for Responders

911eye live footage can also provide invaluable additional information to responders who have been mobilized to the incident.

The information provided, supplementing that which was initially taken from the 911 voice call, can provide further INSIGHT to the responders helping them to deliver the appropriate RESPONSE while ensuring the SAFETY of both themselves and the public. All the media is recorded securely as potential evidence for further investigation. The service is securely hosted and scalable for use in any organization.

911eye enables a caller with a smartphone to stream live footage directly from their phone’s camera into the Communications Center, providing vital live footage. Together, with the caller’s location, which is provided by way of GPS coordinates, the dispatcher can make a more informed decision on mobilizing the correct resources.

By clicking on the URL link contained within the text message, a secure ‘one-time-use’ live video stream is enabled. The stream allows the 911 dispatcher to see the incident, assess how serious it is and, with the caller’s location also provided, help them decide what response to deploy.

  • Hoaxes or misuse of valuable resources is expensive – Categorizing situations quickly reduces costs

  • Easy and quick assessment of situations – Efficient dispatch decisions means effective use of resources

  • PSAP ready application that is secure and scalable – Easy to adopt service with minimal training

911eye does not require anyone to download and install an app. Instead it works via SMS text message or email. The dispatcher simply sends a text or an email to the smartphone of the caller. By clicking on the URL link contained within the text message or email, a secure ‘one-time-use’ live video stream is enabled (subject to handset compatibility). The stream allows the 911 dispatcher to see the incident, assess how serious it is and decide what and how many resources to deploy. Additionally the caller’s location, via GPS coordinates, are provided to the dispatcher.

Once online, 911eye will also enable the phone’s loud-speaker so the dispatcher can converse with the caller while the video is streaming.

Importantly, no footage is stored on the user’s device. And if the caller has poor signal, or the device doesn’t support video, they can opt to send still photo images instead.

When integrated into an agency’s Communications Center, the video captured by 911eye can be downloaded and stored in order to secure crucial evidence as an incident unfolds.

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