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We Are Not Secretaries

Rickey Stokes

Viewed: 6418

Posted by: RStokes
Date: Mar 07 2019 11:28 PM

Guest blog post written by
Nattalie - Dispatcher

It’s been a while since Hurricane Michael hit. I am still processing what has happened to my town. Even now driving around feels like a place I have never been to and don’t know.

People don't understand what we do, and probably do not care....they classify us as secretaries (or below). Not allowing us to be classified as high risk, like police, fire and EMS personnel. The average person couldn’t do our job. This is not for the faint of heart.

I have personally had some of the worst calls of my near 20 year career during this event. I have also been witnessed to many and heard stories from fellow coworkers of theirs. This is just a taste.....(I will leave out certain details)

- "I found someone unresponsive, I have started CPR, what do I do?" I am sorry, do CPR as long as you can, we are not responding to calls at this time.

- "I found a family member dead. I cannot make it without them... (sound and line goes dead)

- "My family member is having a medical emergency, please send us help I don’t want them to die". I am sorry we cannot get to you, please hold them close and tell them you love them.

- "Help my house is on fire, please send help." I’m sorry get out and stay away…we can’t get to you.

- "Please send me help, my child needs a breathing treatment, they are struggling and I can’t help them." I am sorry we can’t get to you, we have you on the list.

- "My family member is dead, what do I do? I can’t handle seeing them. Someone please help me." I’m sorry we cannot get to you. Cover them up, and move to a different part of your house.


This article is written by a 911 dispatcher. And it is well written.

The 911 staff is the most important link in emergency services. The 911 staff members are the connection between the public and emergency responders. The zeal and intelligence they bring and the calmness they have in emergencies saves lives and they never get the credit.

The task before them is awesome. Their actions delivers babies, steps persons through CPR, and the information they gather and give to responding law enforcement officers allow the officers to save lives and stay safe and captures criminals.

The 911 dispatchers are great.


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